We are committed to making order delivery convenient, dependable, and easy to understand. Eligible products available for purchase may qualify for complimentary shipping, allowing customers to receive their purchases without an additional standard shipping charge. Shipping methods, processing schedules, estimated arrival dates, and destination availability can vary depending on the product, delivery address, order requirements, and carrier conditions.

For qualifying purchases delivered within the United States, shipping charges may be waived when the order meets the applicable eligibility requirements. During checkout, customers will be shown the delivery options available for their order whenever estimated shipping information can be provided. Customers should review the delivery details before completing a purchase to ensure that the selected shipping address and available delivery method are correct.

Orders going to locations within the continental United States are generally prepared after the purchase has been successfully submitted and payment has been confirmed. Processing time can vary depending on inventory status, order volume, product requirements, and any additional preparation that may be necessary. Once an order has completed the fulfillment process, it will be transferred to the applicable delivery carrier.

Estimated delivery dates are provided as general guidance rather than guaranteed arrival commitments. Transit time may depend on the destination, carrier network, shipping method, weather conditions, seasonal demand, and other circumstances. Customers should allow sufficient time for both order preparation and transportation when planning around a particular date.

Deliveries to Alaska, Hawaii, Puerto Rico, and other qualifying U.S. destinations may be available without a standard shipping fee when the applicable order requirements are satisfied. Because these locations may require longer transportation routes or additional carrier handling, delivery may take more time than shipments traveling within the continental United States. Available estimates will be presented during checkout or in shipping communications whenever possible.

Orders submitted on weekends or holidays may not begin processing until the next applicable business day. Saturday and Sunday orders can therefore have a different fulfillment schedule from orders submitted during regular business hours. Public holidays, carrier operating schedules, increased seasonal demand, and unexpected order volume may also affect the time required to prepare or deliver a shipment.

Although we make reasonable efforts to meet the estimated delivery schedule, circumstances outside our direct control can occasionally cause delays. Severe weather, transportation interruptions, carrier service disruptions, address verification, regional restrictions, customs procedures, holiday congestion, and other unforeseen events may affect delivery. When such circumstances occur, the actual arrival date may differ from the original estimate.

Different delivery providers may be used depending on the destination and characteristics of the order. Certain shipments may be handled by postal services, while others may be assigned to commercial carriers or alternative delivery networks. Carrier selection may depend on the delivery address, package requirements, product characteristics, and available transportation services.

Some merchandise requires additional preparation before it can be shipped. Personalized products, engraved pieces, customized designs, and specially produced items may require more time because they involve individual production or finishing steps. Special orders may take as long as 30 business days to prepare before being transferred to a carrier. Customers purchasing customized merchandise should consider this additional preparation period when reviewing expected delivery timing.

Certain products may be shipped through USPS or another appropriate delivery service rather than the standard carrier used for other orders. These shipments may require additional transit time depending on the destination and postal network. Customers should review the shipping information associated with the specific product for any special delivery conditions.

Some specially designated products may also be subject to separate sale and return conditions. Where an item is identified as final sale, customers should review the applicable product terms before completing the purchase, as return, exchange, or replacement options may be limited or unavailable.

After an order has been shipped, tracking information will generally be provided to the email address entered during checkout. Customers can use the tracking information in the shipping confirmation to monitor transportation progress and review available carrier updates. Tracking activity may not appear immediately after shipment information is generated, so customers should allow some time for the carrier system to register the package.

If tracking information cannot be located, appears incomplete, or does not update as expected, customers can contact support for assistance. When contacting customer service, providing the order number and the email address associated with the purchase can help the support team locate the relevant transaction and provide more useful information.

Customers who need to change a delivery address after submitting an order should contact support as quickly as possible. Address changes may be possible before fulfillment begins, but they cannot always be accommodated once an order has been packed, transferred to a carrier, or entered the transportation network. Some payment or purchasing platforms may also impose additional restrictions on changes to delivery information.

Shipping availability outside the United States may vary according to destination, product eligibility, local regulations, customs requirements, transportation restrictions, and carrier capabilities. Customers located internationally should contact support before placing an order if they need confirmation that delivery is available to a particular country or region. International shipments may also be subject to duties, taxes, customs charges, or other fees imposed by the destination country.

Customers are responsible for providing a complete and accurate delivery address at checkout. This includes applicable apartment, suite, unit, building, postal, or other identifying information. Incorrect or incomplete address information may result in delivery delays, returned packages, or additional carrier procedures. Customers should review their shipping information carefully before confirming an order.

Some deliveries may require a signature. Signature requirements can depend on the value or characteristics of the shipment, the selected delivery service, the destination, or carrier security procedures. When a signature is required, customers should make arrangements for an authorized person to be available at the delivery address when the package is expected.

Delivery restrictions may apply to certain address types, including P.O. boxes, military addresses such as APO, FPO, or DPO locations, and freight forwarding facilities. Carrier capabilities and product requirements can affect whether these destinations are supported. Customers with specialized delivery addresses should confirm eligibility before completing their purchase.

For questions regarding complimentary shipping, delivery estimates, shipment tracking, address changes, carrier information, international destinations, or other delivery concerns, customers may contact support at [email protected] or call 1-800-624-7864. Our support team can provide assistance with available shipping options and help customers understand the status and requirements associated with their order.

13192 E OHIO AVE, AURORA, CO 80012