We want customers to feel comfortable and informed when making a purchase. If an eligible product does not meet your expectations, you may be able to request a return, refund, or exchange in accordance with the conditions described below. Because different products and purchasing channels may be subject to different requirements, customers should review the applicable terms before sending an item back.

Approved refunds are generally issued to the person who originally made the purchase and are credited to the payment method used for the transaction. When the original purchase was completed with cash, an alternative payment method may be used for the refund. Customers who received merchandise as a gift may qualify for store or merchandise credit rather than a refund to the purchaser’s original payment account.

Eligible purchases made through online shopping services or participating retail locations may generally be returned within 30 days of the original purchase date. To qualify, merchandise should be returned in its original condition. Items should be unused, unworn, unaltered, and suitable for resale. Customers should also provide acceptable proof of purchase, such as an order confirmation, sales receipt, packing document, or other purchase record that can be used to verify the transaction.

Products that have been worn, used, damaged, modified, or otherwise altered may not qualify for a refund or exchange. An exception may apply when an item has been determined to have a manufacturing defect. Customers who believe a product has a defect should contact customer support before returning it so that the appropriate service or evaluation process can be explained.

Certain merchandise may be excluded from standard return privileges because of its design, production method, customization, or special-order status. Personalized pieces, made-to-order products, custom designs, and items created specifically according to an individual request are generally considered final sale. These products cannot normally be returned or exchanged because they have been produced specifically for the customer.

Customers should carefully review product descriptions, dimensions, materials, sizing information, and customization details before placing an order for a personalized or specially produced item. Once production has started, changes or cancellations may no longer be possible. Limited collections, promotional merchandise, charitable products, and specially designated items may also be subject to separate restrictions. Where a product is identified as final sale, customers should understand that standard return or exchange options may not apply.

For qualifying online purchases delivered within the United States, including Alaska and Hawaii, customers can initiate a return or exchange using the applicable online return process. Customers requesting an exchange should locate the relevant order information and identify the replacement item they would like to receive. Exchange requests are subject to product availability, and the requested replacement may not be available at the time the return is processed.

Available return methods may include a prepaid shipping label that can be printed and taken to an approved carrier location. Where supported, customers may also be offered a return method that does not require printing a shipping label. Return options can vary according to the order, delivery location, carrier availability, and other circumstances.

After a return package has been handed to the carrier, customers should allow sufficient time for transportation, receipt, inspection, and processing. In many cases, customers should expect approximately 5 to 7 business days for the returned package to arrive and move through the initial processing stage, although actual timing may vary. Refunds may require additional processing time after the returned merchandise has been approved.

Customers located in Puerto Rico or other destinations that require special shipping documentation should contact customer support before sending merchandise back. Additional instructions may be necessary to ensure that the package is properly documented and routed. Customers should not send merchandise using an unapproved method if specific return instructions have been provided.

Purchases completed at physical retail locations may be returned or exchanged when they satisfy the applicable store requirements. Customers should bring the original receipt or other valid proof of purchase and ensure that the merchandise remains unused, unaltered, and in a condition suitable for resale. Individual retail locations may have specific procedures or requirements based on the circumstances of the transaction.

Outlet, clearance, discounted, and promotional merchandise may be subject to conditions that differ from standard-price products. Certain sale items may be identified as final sale and therefore may not qualify for a refund. In limited circumstances, an exchange may be considered when the merchandise is unused, unaltered, and accompanied by valid proof of purchase. Customers should confirm the applicable terms before returning discounted merchandise.

Orders completed through social media platforms, third-party marketplaces, or other external shopping channels must generally follow the return procedures established by the platform where the transaction occurred. These purchases may not be eligible for processing through the standard online return system or through physical retail locations. Customers should consult the applicable third-party platform for instructions when returning merchandise purchased through an external sales channel.

Repair or service requests associated with an online purchase may be subject to additional requirements. Assistance is generally provided within the country to which the original order was delivered. Customers who request service from a different country should contact customer support before shipping an item internationally. International transportation expenses, customs charges, duties, taxes, or other cross-border costs may be the responsibility of the customer.

Returns and exchanges are generally processed within the same country in which the original purchase was completed. Special circumstances involving international orders may require individual review. Customers should contact support before making an international return so that available options and required documentation can be explained.

Purchases made using financing arrangements may involve additional processing requirements. Once an eligible return has been received and approved, the applicable refund will be communicated to the financing or payment provider. Customers using third-party financing services should also review the provider’s terms because refund timing, installment adjustments, interest treatment, and account balances may vary. Any remaining payment obligations are governed by the agreement between the customer and the financing provider.

When only part of an order is returned, the refund generally applies to the eligible merchandise that has been accepted for return, together with applicable taxes or other amounts that qualify for reimbursement. Customers remain responsible for charges associated with merchandise retained from the original order, as well as any amounts that are not eligible for refund under the applicable terms.

Customers should retain tracking information when returning merchandise by mail. Keeping shipping receipts and carrier confirmation can be helpful if a package is delayed or cannot be located. Customers are also encouraged to keep copies of order confirmations, receipts, return documentation, and other records until the return or exchange has been fully completed.

If you need assistance with a refund, exchange, return shipment, repair request, or other order-related matter, please contact customer support at [email protected] or call 1-800-624-7864. Support representatives can provide guidance regarding available return procedures, documentation requirements, and the next steps applicable to your purchase.

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